Return Policies

Return Policy

This Return Policy is designed in compliance with the laws and regulations of the State of Kuwait, including the Consumer Protection Law, to ensure a fair and transparent process for all customers.

1. Conditions for Return

Customers may return purchased eyewear under the following conditions:

1. Defective Products: If the eyewear has a manufacturing defect or is damaged at the time of delivery/purchase.
2. Incorrect Item: If the product delivered does not match the customer's order (e.g., wrong model, color, or prescription).
3. Change of Mind:
• Returns due to a change of mind are acceptable if the product is in its original condition, unused, and in its original packaging, including tags, accessories, and manuals, also there will be return / replacement charges for 2KD for order from Kuwait, and for the full shipping fee depending on the country the order come from.
• Returns for customized or prescription eyewear are not allowed unless there is a manufacturing defect.

2. Return Period

• Customers must request a return within 2 days from the date of delivery.

3. Return Process

1. Initiating a Return:
• Contact our customer service team at WhatsApp +965-66444540.
• Provide proof of purchase (e.g., receipt, invoice).
2. Inspection:
• All returned items will be inspected by our team to verify their condition and eligibility for return.
3. Approval:
• If approved, the customer can choose between:
• A full refund (processed within 3-5 business days.
• Exchange for a different product.

4. Refunds

• Refunds will be issued through the same payment method used during the purchase.

5. Non-Returnable Items

The following items are non-returnable:

1. Customized Eyewear: Prescription lenses, engraved frames, or any eyewear altered to customer specifications.
2. Damaged Items: Items that show signs of misuse, wear and tear, or damage caused after purchase.

6. Exemptions and Legal Compliance

• This policy complies with Kuwaiti Consumer Protection Law, which allows for product returns within 24 hours if the product has a defect or was sold under misleading terms.
• Customers are encouraged to review and inspect the product upon receipt.

 

If the payment method was through tabby there will be deductions 2kd when cancel or refund the order

For the fees of applying the service of tabby (monthly payments)