Return Policies

Return Policy

This Return Policy is designed in compliance with the laws and regulations of the State of Kuwait, including the Consumer Protection Law, to ensure a fair and transparent process for all customers.

1. Conditions for Return

Customers may return purchased eyewear under the following conditions:

1. Defective Products: If the eyewear has a manufacturing defect or is damaged at the time of delivery/purchase.
2. Incorrect Item: If the product delivered does not match the customer's order (e.g., wrong model, color, or prescription).
3. Change of Mind:
• Returns due to a change of mind are acceptable if the product is in its original condition, unused, and in its original packaging, including tags, accessories, and manuals, also there will be return / replacement charges for 2KD for order from Kuwait, and for the full shipping fee depending on the country the order come from.
• Returns for customized or prescription eyewear are not allowed unless there is a manufacturing defect.

2. Return Period

• Customers must request a return within 2 days from the date of delivery.

3. Return Process

1. Initiating a Return:
• Contact our customer service team at WhatsApp +965-66444540.
• Provide proof of purchase (e.g., receipt, invoice).
2. Inspection:
• All returned items will be inspected by our team to verify their condition and eligibility for return.
3. Approval:
• If approved, the customer can choose between:
• A full refund (processed within 3-5 business days.
• Exchange for a different product.

4. Refunds

• Refunds will be issued through the same payment method used during the purchase.

5. Non-Returnable Items

The following items are non-returnable:

1. Customized Eyewear: Prescription lenses, engraved frames, or any eyewear altered to customer specifications.
2. Damaged Items: Items that show signs of misuse, wear and tear, or damage caused after purchase.

6. Exemptions and Legal Compliance

• This policy complies with Kuwaiti Consumer Protection Law, which allows for product returns within 24 hours if the product has a defect or was sold under misleading terms.
• Customers are encouraged to review and inspect the product upon receipt.