Return Policies
Return Policy
This Return Policy is designed in compliance with the laws and regulations of the State of Kuwait,
including the Consumer Protection Law, to ensure a fair and transparent process for all customers.
1. Conditions for Return
Customers may return purchased eyewear under the following conditions:
1. Defective Products: If the eyewear has a manufacturing defect or is damaged at the time of
delivery/purchase.
2. Incorrect Item: If the product delivered does not match the customer's order (e.g., wrong
model, color, or prescription).
3. Change of Mind:
o Returns due to a change of mind are acceptable if the product is in its original
condition, unused, and in its original packaging, including tags, accessories, and
manuals, also there will be return / replacement charges for 2KD for order from
Kuwait, and for the full shipping fee depending on the country the order come from.
o Returns for customized or prescription eyewear are not allowed unless there is a
manufacturing defect.
2. Return Period
• Customers must request a return within 2 days from the date of delivery.
3. Return Process
1. Initiating a Return:
o Contact our customer service team at WhatsApp +965-66444540.
o Provide proof of purchase (e.g., receipt, invoice).
2. Inspection:
o All returned items will be inspected by our team to verify their condition and
eligibility for return.
3. Approval:
o If approved, the customer can choose between:
A full refund (processed within 3-5 business days.
Exchange for a different product.4. Refunds
• Refunds will be issued through the same payment method used during the purchase.
5. Non-Returnable Items
The following items are non-returnable:
1. Customized Eyewear: Prescription lenses, engraved frames, or any eyewear altered to
customer specifications.
2. Damaged Items: Items that show signs of misuse, wear and tear, or damage caused after
purchase.
6. Exemptions and Legal Compliance
• This policy complies with Kuwaiti Consumer Protection Law, which allows for product
returns within 24 hours if the product has a defect or was sold under misleading terms.
• Customers are encouraged to review and inspect the product upon receipt.